Burt Brothers Tire & Service

Bill Lawrence 3 months ago

I was on my way to the Huntsman Cancer Institute for an infusion for my wife, when I hit unknown debris on I-80 that destroyed my tire. After stopping I was able to put the spare on and get her to her appointment. Leaving her there, I went to find the nearest place to find tires so I could get her back home. I arrived at the Burt Brothers downtown location after 5 pm and explained my situation. I knew that there was no way I was making it home on the spare tire and I needed it completed fast so I could get back to pick-up my wife and be able to get her home to rest. Even though they were busy, the front desk person (Kurtis T, KT902), listened to me and showed great concern and empathy. He promised to get it done quickly and get me back on the road even if it meant that he'd have to stay after hours. They were very efficient and quickly got me taken care of. I wanted to tip, but he refused saying it was what he wanted to do for me and my wife. I hope that this message is seen by his manager or owners because his kindness shown meant a lot to both my wife and I. Those are the type and kind of employees that should be kept and rewarded. Bill & Heather Lawrence

Joe Booth 3 months ago

I only give 5 Star reviews, which isn't too often. The customer service team was excellent. Their prices for four A/T tires were better than their leading competitor. And, the technicians hustled to get me out before the estimated time frame, so I could make my doctor's appointment. Great people, great service!!

Josh Velázquez 3 months ago

Been a customer of Burt Brothers - Downtown for a few years now. Always fast, reliable, and trustworthy. Most recently I had the pleasure of working with Amanda. She was absolutely incredible from start to finish. So helpful and friendly. I look forward to working with her again in the future.

Chris Harries 3 months ago

These guys and gals are great! They deliver top notch service every time and no matter which location you go to. Last tire shop never reset my TPMS and was a headache and never fixed. Did a tire swap and they fixed the TPMS with the service. I feel like they always go above and beyond to leave your car better than when they got it. Lyle was extremely friendly and helpful as was the rest of the staff.

Aoshan Su 2 years ago

I did my alignment here and had a fantastic experience with this location. A big thank you to Anthony! The office staff were incredibly friendly and helpful. They went the extra mile by performing a free safety/trip check to ensure my car was in good shape. They also provided a detailed explanation of all the work done, along with a printout of the adjustments. Scheduling appointments was convenient, and they finished the work right on time. I would highly recommend them to anyone in need of specialized alignment services.